1. Home
  2. FAQ
Help Center

Hibajee VIP FAQ – All Your Questions Answered in One Place

From registration and payments to bonuses and betting – find clear answers to any question about Hibajee VIP.

45+
General Questions
In Bengali
Answers fully in English
24/7
Live Support
2 Minutes
Average Resolution Time
500,000+
Active Members
98%
Issue Resolution Rate
2 Minutes
Average Response Time
4.9/5
Support Rating
In Bengali
Full Support

Welcome to the Hibajee VIP FAQ page. Here we've compiled the questions our members ask most often and provided straightforward answers. Whether it's registration, login, payments, bonuses, betting rules, or technical issues – you'll find everything you need right here.

Type your question in the search box above, or browse by category below. If you still can't find an answer, our 24/7 live chat support is always here to help.

All 45 Account 8 Payment 9 Bonus 7 Betting 8 Security 6 App 7
Account & Registration
8 Questions
+
How do I register on Hibajee VIP? Popular
Signing up is quick and easy – it takes just 2 minutes. On the registration page, Enter your full name, mobile number, and date of birth. Then set a strong password and verify with the OTP sent to your mobile. That's it – your Hibajee VIP account is ready!
Was this answer helpful?
+
Can multiple accounts be created with one mobile number?
No. Only one account is allowed per mobile number on Hibajee VIP. If a user creates multiple accounts, all associated accounts and earned bonuses will be cancelled, and future registrations will be blocked.
Was this answer helpful?
+
What should I do if I forget my password?
On the login page Go to the login page and click the "Forgot Password" tab. Enter your registered mobile number – a 6-digit OTP will be sent to you. Verify the OTP and set a new password. The entire process takes just 2 minutes.
Was this answer helpful?
+
What should I do if my account gets locked?
After 5 incorrect password attempts, your account will be temporarily locked for 30 minutes. Wait 30 minutes and try again. If your account is permanently locked, contact our live chat support – most cases are resolved within 10 minutes.
Was this answer helpful?
+
Can I update my profile information?
After logging in, you can update some details yourself from Settings. However, for sensitive information such as your name or date of birth, you'll need to contact support with the relevant KYC documents. Registering with accurate details from the start will save you the hassle.
Was this answer helpful?
+
What is the minimum age required to register on hibajee vip?
Hibajee VIP is strictly for users aged 18 and above. Date of birth is verified at registration, and anyone under 18 will not be able to create an account. This is part of our responsible gaming policy.
Was this answer helpful?
+
How do I close or delete my account?
To close your account or request self-exclusion, contact us via live chat or at support@hibajeevip.ws. Withdraw any available balance first. For more information about self-exclusion, Responsible Gaming page.
Was this answer helpful?
+
Why is KYC verification required, and what documents are needed?
KYC verification may be required for your first large withdrawal or for account verification purposes. Typically, a copy of your National ID or passport is needed. Once KYC is complete, there are no restrictions on your transactions.
Was this answer helpful?
Payments, Deposits & Withdrawals
9 Questions
+
How do I deposit via Mobile Pay? Popular
After logging in On the Payment page Go to the Deposit section and select Mobile Pay, enter the amount, and send it to Hibajee VIP's Mobile Pay number. Confirm with your transaction ID. The minimum deposit is ৳500 and your balance is usually updated within 5–10 minutes.
Was this answer helpful?
+
How long does a withdrawal take?
Hibajee VIP typically processes withdrawals within 30 minutes to 1 hour. Mobile Pay and Nagad are the fastest options. The minimum withdrawal amount is ৳500. First-time withdrawals may take slightly longer due to KYC verification.
Was this answer helpful?
+
Which payment methods are supported?
Hibajee VIP currently supports Mobile Pay, Nagad, and Rocket – transact easily using Bangladesh's most popular mobile banking services. Bank transfer is also available – for more details, Payment Page see here.
Was this answer helpful?
+
What are the minimum and maximum deposit limits?
The minimum deposit is ৳500. The maximum limit varies based on your account tier and payment method. VIP members enjoy higher limits. Contact support to responsibly set your own deposit limit.
Was this answer helpful?
+
I made a deposit but my balance hasn't been updated – what should I do?
First, wait 30 minutes. If the balance still hasn't appeared, contact Live Chat with your Mobile Pay/Nagad transaction ID. We'll verify and credit your balance promptly. Keep a screenshot of your deposit confirmation for reference.
Was this answer helpful?
+
What should I do if my withdrawal is rejected?
Withdrawals are usually rejected due to incomplete KYC, unmet bonus wagering requirements, or account discrepancies. Contact support to find out the reason – you'll receive a full explanation along with the rejection details.
Was this answer helpful?
+
Are there any charges for deposits or withdrawals?
hibajee vip does not charge any deposit or withdrawal fees. However, Mobile Pay and Nagad's own transaction charges may apply. For details, Payment Page see here.
Was this answer helpful?
+
How do I withdraw via Nagad?
Log in and go to the Payment section, select Withdrawal, then choose Nagad. Enter your Nagad number and the amount. Once the request is submitted, your balance is typically transferred to your Nagad account within 30 minutes to 1 hour.
Was this answer helpful?
+
Can I deposit using Rocket?
Yes, you can deposit via Rocket on Hibajee VIP. On the payment page, select Rocket, send the amount to the displayed number, and confirm with your transaction ID. The minimum deposit is ৳500.
Was this answer helpful?
Bonuses & Promotions
7 Questions
+
How do I claim the hibajee vip welcome bonus? Popular
Registration after your first deposit, a 100% welcome bonus will be credited automatically – up to ৳10,000. No code or separate request needed.
Was this answer helpful?
+
What are the wagering requirements for bonuses?
To withdraw your welcome bonus, you must wager the bonus amount a set number of times – typically 5x–10x. For example, if you receive a ৳1,000 bonus, you'll need to place ৳5,000–৳10,000 in bets. For full terms and conditions, Terms & Conditions Read more.
Was this answer helpful?
+
How do I earn a referral bonus?
Share your referral code with a friend. When they register using your code and make their first deposit, you'll receive a ৳500 bonus. Your friend will also receive a special bonus. There's no limit on the number of referrals.
Was this answer helpful?
+
What's the difference between bonus balance and real balance?
Your real balance (Real Balance) can be withdrawn directly. Bonus balance can be used for betting but cannot be withdrawn until the wagering requirement is met. Once fulfilled, winnings from the bonus are transferred to your real balance.
Was this answer helpful?
+
Where can I find cashback and weekly offers?
Once logged in, your dashboard will show personalised offers. Weekly cashback, reload bonuses, and special tournament promotions are added regularly. Keep promo notifications on so you never miss out.
Was this answer helpful?
+
How do VIP loyalty points work?
You earn points with every bet placed. As points accumulate, your VIP tier advances – Bronze, Silver, Gold, Platinum, Diamond. Higher tiers come with better bonuses, faster withdrawals, and a dedicated account manager.
Was this answer helpful?
+
How do I claim the app download bonus?
Download Page Download the Android or iOS app from. On your first app login, a ৳300 free bet will be credited automatically. This free bet can be used on any sport.
Was this answer helpful?
Betting & Sports
8 Questions
+
Which sports are available for betting? Popular
On hibajee vip, you can bet on cricket, football, tennis, badminton, basketball, kabaddi, hockey, and all other major sports worldwide. Over 1,500 matches are available every day. Sports Page View all from.
Was this answer helpful?
+
How does live betting work?
With live betting, you can place bets in real time while a match is in progress. Odds update every moment. Bet Page or Sports Events Page Watch live matches and place your bets. Use the Cash Out option to close your bet on your own terms.
Was this answer helpful?
+
How do I read odds and calculate potential winnings?
Hibajee VIP uses decimal odds. For example, with odds of 2.5, a ৳100 bet returns ৳250 (including your stake) if you win. The higher the odds, the greater the risk – and the potential reward. On the Sports Betting page A detailed guide is available.
Was this answer helpful?
+
What happens if a bet is cancelled?
If a match is cancelled or postponed, bets are generally voided and the full stake is refunded. In accumulator bets, a voided leg is removed and the remaining selections are settled as usual.
Was this answer helpful?
+
What are the minimum and maximum stake limits per bet?
The minimum bet is generally ৳20. Maximum bet limits vary by match and market. VIP members enjoy higher maximum limits. The specific limit for each match is shown on the bet slip.
Was this answer helpful?
+
How do I cash out?
If the Cash Out option is available on your live bet, go to the "My Bets" section, open the pending bet, and click the "Cash Out" button. Confirm the displayed amount – you can lock in your winnings before the bet is settled.
Was this answer helpful?
+
How does an accumulator (parlay) bet work?
An accumulator combines multiple selections into a single bet. All selections must be correct to win. Since the odds multiply together, the potential payout can be significantly higher. Bet Page Add multiple matches to your bet slip to create an accumulator.
Was this answer helpful?
+
Where can I view my betting history?
Log in and go to the "My Bets" or "Bet History" section in your account dashboard. You'll find full details of all pending, won, and lost bets there. Use filters to view bets by a specific date or sport.
Was this answer helpful?
Security & Privacy
6 Questions
+
How safe is Hibajee VIP?
Hibajee VIP uses 256-bit SSL encryption – the same standard used by international banks. Your password is stored as an encrypted hash, never in plain text. All transactions are secured and personal data is never shared with third parties.
Was this answer helpful?
+
How do I enable two-factor authentication (2FA)?
Go to Account Settings > Security to enable 2FA. Each time you log in, an OTP will be sent to your mobile alongside your password. This ensures the highest level of account security.
Was this answer helpful?
+
What should I do if I notice a suspicious login on my account?
Change your password immediately and notify support. We will temporarily lock your account and investigate. This is exactly why keeping 2FA enabled matters. Never share your login credentials with anyone.
Was this answer helpful?
+
How is my personal information stored?
Your information is stored on encrypted servers and is never sold to third parties. For more details, please visit our Privacy Policy Read more.
Was this answer helpful?
+
Where can I get help with a betting issue?
If you run into issues On the Responsible Gaming page You'll find self-limit, cooling-off, and self-exclusion options there. Our support team is also always on hand. Your wellbeing is our top priority.
Was this answer helpful?
+
How do I stay safe from phishing and fraud?
Hibajee VIP will never ask for your password, OTP, or banking details by phone or message. Only log in through the official website hibajeevip.ws. If you receive any suspicious communication, report it to support immediately.
Was this answer helpful?
App & Technical Support
7 Questions
+
Where can I get the hibajee vip app? Popular
on the download page to find the Android APK and iOS links. Android users can install the APK directly. iOS users can use TestFlight or the web app.
Was this answer helpful?
+
The APK won't install – what should I do?
To install the APK on Android, go to Settings > Security > Unknown Sources and enable it. Then tap the APK file to install. If it fails, delete the existing APK and download a fresh copy. If the issue persists, contact support.
Was this answer helpful?
+
The website or app won't load – what should I do?
First, check your internet connection. Clear your browser cache and try a different browser or network. If the issue is with the app, uninstall and reinstall it. If the problem continues, contact support.
Was this answer helpful?
+
How do I turn app notifications on or off?
Manage notification preferences from the app's settings. Alternatively, go to your phone's Settings > Apps > Hibajee VIP > Notifications. Bet results, bonus alerts, and match notifications can each be toggled on or off individually.
Was this answer helpful?
+
How do I update the app?
on the download page to get the latest APK and install it. You don't need to uninstall the old version – installing the new APK will update the app automatically.
Was this answer helpful?
+
Which browser works best?
Hibajee VIP works best on the latest versions of Chrome, Firefox, Safari, and Edge. On mobile, use Chrome or Samsung Internet. If you have the app, it offers a better experience than the mobile web browser.
Was this answer helpful?
+
How do I reach live chat support?
The Live Chat button is located at the bottom right of the website or app. Click it to connect instantly with our Bengali-speaking support team. Available 24/7, with an average connection time of 30 seconds. You can also reach us by email at support@hibajeevip.ws.
Was this answer helpful?

No results found.
Try different keywords, or reach out to our support team below.

Get Direct Help
Live Chat
24/7 · Avg. 30 seconds
Email
support@hibajeevip.ws
Response Time
Typically 2 minutes
Quick Links
Register Log In Payment Page App Download Sports Betting Responsible Gaming Terms & Conditions
Most Popular Questions
How do I register?
How do I deposit via Mobile Pay?
How do I claim the welcome bonus?
Which sports can I bet on?
Where can I get the app?
What Makes hibajee vip Support Stand Out

For quick answers and issue resolution, hibajee vip is your fastest and most reliable support.

Full Support in Bengali
Our support team speaks Bengali. Not comfortable in English? No problem – full support is available in Bengali, your own language.
Resolved in 2 Minutes
Average live chat connection time is just 30 seconds. Most common issues are resolved within 2 minutes. We respect your time.
24/7 Round-the-Clock Support
Deposit issue at 3 AM? Betting question at 5 AM? Hibajee VIP's support team is available 24 hours a day, 7 days a week.
45+ FAQ Answers
Detailed answers to more than 45 of the most frequently asked questions. Search or browse by category – find your answer in seconds.
Email Support
For complex issues, email us at support@hibajeevip.ws with full details. You'll typically receive a thorough response within 1 hour.
98% Resolution Rate
98% of our members' issues are resolved on the first contact. Our support rating is 4.9/5 – your satisfaction is our goal.

Didn't find your answer? We're here to help!

If you can't find the answer to your question in the FAQ, contact us directly. Bengali-language live support is available 24/7, always here for you.

Register Log In App Download
24/7 Bengali Support
45+ FAQ Answers
98% Resolution Rate
Resolved in 2 Minutes
বাংলা